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Legal
Privacy Policy
Last updated: June 2026
We keep this simple: we collect only what we need, we never sell your data, and you can ask us to delete it at any time. Email us at admin@bankswitchcalc.co.uk.
1. Who We Are
Bank Switch Calculator operates at bankswitchcalc.co.uk. We provide a tool that helps UK residents identify which bank switching bonuses they may qualify for.
For the purposes of the UK GDPR, we are the data controller for personal information collected through this website.
Contact: admin@bankswitchcalc.co.uk
2. What Information We Collect
When you use our calculator, we may collect:
- Name or nickname — provided by you at Step 11
- Email address — provided by you at Step 11
- Calculator answers — your responses to our 11 questions (e.g. which banks you hold, credit history, direct debit count)
- Calculated total — the switching bonus total our system calculates for you
- Payment status — whether you purchased the blueprint (yes/no only — we never store card details)
- How you heard about us — optional, selected from a dropdown
We do not collect:
- Bank account numbers, sort codes or login details
- National Insurance numbers
- Payment card information (handled entirely by Stripe)
- Precise location data
3. How We Use Your Information
We use your information to:
- Deliver your blueprint — emailing your personalised results after purchase
- Improve the calculator — understanding which answers correlate with different outcomes
- Follow-up communication — sending you relevant updates about new offers (you can unsubscribe at any time)
- Fraud prevention — detecting and preventing abuse of our service
- Legal compliance — meeting our obligations under UK law
4. Legal Basis for Processing (UK GDPR)
- Contract performance — processing your order and delivering the blueprint you paid for
- Legitimate interests — improving our service and communicating with users who have used the calculator
- Consent — for marketing emails (you can withdraw consent at any time)
5. Who We Share Your Data With
We use trusted third-party services to operate our business. Your data may be processed by:
We do not sell, rent or trade your personal data to any third party for marketing purposes.
6. Cookies
We use minimal cookies to operate our service:
- Essential cookies — required for the calculator to function (session state)
- Analytics cookies — Vercel Web Analytics to understand how visitors use our site (anonymous, no personal data)
We do not use advertising or tracking cookies. You can manage cookies through your browser settings.
7. Data Retention
We retain your personal data for as long as necessary to provide our service and comply with legal obligations:
- Lead data — retained for 2 years from collection, then deleted
- Purchase records — retained for 7 years to comply with UK tax and accounting requirements
- Email communication — retained for 2 years
8. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your personal data ("right to be forgotten")
- Restriction — ask us to limit how we process your data
- Portability — receive your data in a portable format
- Object — object to processing based on legitimate interests
- Withdraw consent — unsubscribe from marketing emails at any time
To exercise any of these rights, email us at admin@bankswitchcalc.co.uk. We will respond within 30 days.
9. Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO):
We would appreciate the chance to resolve any concerns directly before you contact the ICO — please email us first.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes by email. The "last updated" date at the top of this page will always reflect the most recent version.